Welcome to SRC CLEANING's Appointment & Scheduling Policies

First Clean Appointments 

Welcome to the SRC Family! We are thrilled to have you on board and hope that your initial experience  with us has been a fantastic one. To ensure smooth operations and uphold our commitment to providing  excellent service, we kindly request that clients notify us of any cancellations or rescheduling at least 2 business days in advance. In the event of a missed first cleaning without prior notice, a $50 No Call – No Answer fee will be invoiced  for immediate payment. To resume service at your home, it is necessary to settle any outstanding fees.  While we understand that enforcing such policies may cast us in the role of the "bad cop," it is crucial  for us to respect the schedules and time commitments of all our clients. This approach ensures that we  can consistently deliver superior, reliable, and sustainable service. Thank you for your understanding  and cooperation. 

Cancelation Policy:

Clients are required to provide a minimum of 48 hours' notice in the event of a cancellation or rescheduling of a service appointment. If a cancellation or rescheduling is made less than 48 hours before the scheduled service appointment, the card on file will be billed for 50% of the cost of the service.

Rescheduling- Less than 7 days

If a client requires a change to their scheduled cleaning service, the SRC Team will do its utmost to  arrange an alternative day within 5 business days. Should this be unfeasible, rest assured that your next  appointment(s) is still guaranteed, and the billing rate for subsequent services will adhere to the quoted  amounts based on your service intervals. Your satisfaction and convenience remain our top priorities. 

Schedule Deviation Policy

Greater than 5 days after the initial cleaning, all clients receive detailed quotes illustrating the cost differences based on  service interval frequencies (weekly, bi-weekly, semi-monthly, and monthly). Should you wish to modify  your scheduled cleaning plan, we will make every effort to accommodate your request promptly. If we can reschedule within the same week, no additional charges will apply. However, if rescheduling is not possible, your next scheduled service will be billed according to the rate category determined by your next service interval. For instance, if you are currently on a bi-weekly interval plan and decide to skip the next appointment, your subsequent service, occurring in the following two-week period, would be billed at the monthly rate. We strive to ensure flexibility while maintaining transparent and fair  billing practices. 

No Call – No Answer Policy (At the Door) If an SRC Team member arrives at your home without receiving prior notice of your intent to cancel or change the service, the original scheduled service charge amount will be processed to any card on file. In the  absence of a card on file, an invoice for immediate payment will be issued. We want to emphasize that we make such decisions with careful consideration and are dedicated to upholding this policy to maintain the quality of service for all our clients. Your understanding and cooperation are greatly  appreciated.

Past Due Payment Policy 

Effective February 2024 , our company has implemented a payment remittance policy to streamline our billing processes and ensure timely payments. This policy is applicable to all clients with past-due payments exceeding 14 days from the invoice due date.

Notification: Clients will receive an email about the outstanding balance and will be notified that payment will be processed within 5 days, beyond the 14 day, standard payment terms. 

Automatic Payment Processing:  If a payment remains unpaid for more than 14 days from the due date, our system will automatically process the payment, within 5 days using the card on file. This ensures a swift resolution and helps maintain the continuity of services.

Payment Remittance Policy 

At SRC Cleaning, we take pride on actively working to make your experience as flexible as possible.  As a result, we allow automatic billing (after your first manually paid invoice), invoice billing (14 days terms), Check payment on the day of service, Cash-app and Venmo. For further payment assistance,  please email BillingSupport@srccleaning.com. 

WE THANK YOU ALL FOR YOUR COOPERATION!